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MacBook Pro Won’t Eject Disks

September 25th, 2009

Inside of a broken MacBook Pro SuperDrive

What do you do when your MacBook or MacBook Pro won’t eject a disk?

The first step is to try and force-eject the disk. The easiest way to do this is to restart your Mac, and hold down the trackpad button (clicker) on boot.

If the disk ejects, great. If it tries to come out but then goes back in, you may have to grab the tip with your fingers  (or tweezers) and pull the disk out. You may damage the disk in the process, especially if the drive is having issues.

Check the optical bezel (the slot casing on the outside) to make sure it is not bent down or otherwise obstructed. Sometimes, this can be gently pried back open to allow for proper alignment.

After you get the disk out, try inserting a blank disc to test the drive just in case the drive scratches the disk.

If the drive is not reading or won’t eject disks, the drive is most likely physically damaged and will need to be replaced.

So why does this happen in the first place?

These factors seem to be the most common that we see:

1) After a drop or other impact, a spring or part may come loose inside the drive and cause damage. This may not happen directly after the drop.

2) Loose screws inside the Mac can often find there way inside the optical drive and cause damage (common on the 12″ PowerBook G4.)

3) Oddly shaped disks (mini CD’s) or other items finding there way inside the drive (we had one full of rice last week!?)

4) The drives have moving parts and are prone to fail overtime just like hard drives.

5) Good old liquid spills

If your drive starts making excessive noise you may want to have it looked at by a tech and definitely be careful what disks you put in the machine.

The cost to repair is almost as much as a new drive. We found that new drives are less prone to future failure and a better value for our customers, so we only install brand new drives.

We can usually save the disk inside the broken drive and return it in tact to the customer.

So what’s the most common disk we see stuck? Netflix DVD’s.

[ MyService Optical Drive Replacements ]

  1. Zuz
    June 16th, 2010 at 03:28 | #1

    Save me, please! I need this photo in higher resolution.

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