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Archive for November, 2010

FileSalvage – Undelete and Recover Lost Files In OS X

November 19th, 2010 No comments

Accidentally deleted files or need help recovering data off of a failing hard drive? FileSavage for OS X is one of the software tools that we use and can often help get those files back.

When you “empty the trash” in OS X, the system tells itself that the space where that file was is now available to be written over, but often this won’t happen for some time. If you run a program like FileSavage, it can find that space and often recover the file. If you’ve selected “Secure Empty Trash” (by holding down the command key when clicking and holding over the trash icon) you’re out of luck as the system immediately writes over that data.

If you can’t mount a hard drive because it’s failing, FileSavage can scan the drive and possibly recover files to another drive. The likelihood of success is usually dictated by the state of the drive (loud, slow clicking is not a good sign.) FileSave can recognize over 100 different file types, a complete list is shown on their product page.

Although other programs offer similar functionality, Data Rescue is another one of our favorites, often one will work where another doesn’t. So if you’ve had no luck using one program, another may deliver better results.

FileSavage works with PPC and Intel Macs running 10.4 or later and is available as a CD or digital download.

[ FileSavage ]

Blinking Green Light on MacBook Pro MagSafe

November 16th, 2010 No comments

Customer Provided Symptom: “When the Magsafe charger is plugged into the computer, the light blinks green (does not blink green AND orange) and does not charge the battery. Computer does not turn on even with PRAM reset and SMC reset.”

Mac Type: MacBook Pro 13″

Likely Causes: This is most likely caused by a power issue with the DC-In or logic board. It’s also possible that the internal battery or MagSafe adapter itself has failed.

Solutions: The first step would be to try a different MagSafe adapter. If the problem persists, then the next step would be to have your Mac checked out by an Apple Authorized Service Provider like MyService.

We often see this issue after a liquid spill, however It could just be a shorted out or failed part. Our diagnostic steps include replacing the battery, swapping out the DC-in board and finally diagnosing the logic board itself. MyService can replace or repair any of these parts.

If your MacBook Pro is experiencing this problem, you can send it to MyService for our Free Diagnostic. We’ll determine which part(s) have failed and provide you with options to fix the issue.

MyService Free Diagnostic ]

Habitat For Humanity Day

November 12th, 2010 No comments

MyService team members spent yesterday volunteering at Habitat For Humanity. We spent the day helping to build houses at the Habitat project in Silicon Valley.

Projects included installing windows (not the operating system of course), roofing and digging one long trench. It was a great day and an excellent opportunity for us as a company to give back to the community.

If you our your organization is looking for a good way to volunteer time and muscle to a worthy cause, we highly recommend checking out Habitat For Humanity.

We’ve posted pictures of the day on our FaceBook page.

[ Habitat For Humanity ]

MacBook Can’t Burn Disks

November 9th, 2010 No comments

Customer Provided Symptom: “When trying to burn photos to disk, I received the following error messages: (1) burn to the matshita dvd-r-uj-857e drive failed.  The burn failed because of a medium write error; and (2) drive failed; device failed to respond properly, unable to recover or retry.  I also attempted to burn a video and received a “burn failed” message.”

Mac Type: MacBook

Likely Causes: This is most likely caused by a failing or failed optical drive.

Solutions: The first step would be to try some different blank discs just to make sure that it’s not an issue with the brand or type of discs used. Using a slower write speed (2x versus 4x for example) may help. Sometimes when an optical drive is failing you’ll get inconsistent results, i.e. CD’s may burn but not DVD’s or vice versa. If it looks like the optical drive has failed, as the above error messages would indicate, MyService can remove the old drive and install a brand new one.

[ MyService Optical Drive Replacements ]

New BMW X3 iAd

November 8th, 2010 No comments

BMW has announced their first iAd for the new X3.

This interactive ad allows the user to customize a new vehicle, share their creation and schedule a test drive from their iPhone, iPad or iPod touch using Apple’s new iAd platform.

We should start seeing iAds show up on our iOS devices by the end of the year at which time we’ll find out if the highly customized, “fun to use” ads will be more welcome than the banner ads we all usually ignore.

[ BimmerFile ]

Categories: News Tags: , , ,

Disable Flash On Your Mac For Longer Battery Life

November 5th, 2010 No comments

AppleInsider posted an article on how the new MacBook Air lasts up to 2 hours longer on web tests without Adobe Flash Player installed.

Diminished battery life is one of the reasons that Apple has been so adamant about not including support for Flash in iOS devices. The new MacBook Airs are the first Macs in a long while that don’t include Flash pre-installed.

A lot of web content (i.e. ads) will switch to static images or other video formats with Flash disabled, thus decreasing the CPU load in rendering Flash and increasing battery life.

So how do you disable Flash on your Mac without un-installing the program completely?

In Safari you can uncheck “Enable Plugins” in Safari>Preferences>Security. This will also disable some other plugins like Silverlight but keeps Javascript and the ability to view HTML5 videos.

If you’re running on battery and want to try and get a little more juice out of your Mac while doing some web browsing, try disabling Flash and see if you can tell a difference.

[ AppleInsider via Ars Technica ]

Categories: Insights Tags: , , ,

3 Beeps When My MacBook Pro Is Turned On

November 4th, 2010 No comments

Customer Provided Symptom: “When I turn on my laptop I get a black screen and a 3 loud beeps that indicate there is no ram installed. Of course there are 2 1gb ram cards installed. I suspect that the problem is not with the cards but the board that reads them, but I have no way to tell?”

Mac Type: 15-inch MacBook Pro

Likely Cause: 3 beeps with a black screen when you power on a Mac is a memory error message. This can be caused by one of 4 things: 1. A problem with one or more RAM chips. 2. An issue with the logic board concerning the RAM connections. 3. Loose RAM chips. 4. No RAM chips are installed.

Solutions: If your comfortable working with RAM and have a static free station, then the first step in the above situation is to remove and re-seat (reinstall) the RAM chips and reset the PRAM.

Second step would be to isolate the RAM. If you have two sticks of RAM, try removing one and test, then swap the location of that chip and test. Repeat the steps with the other stick of RAM. This can help determine if one of the RAM sticks has failed or if one of the RAM slots is having an issue.

Third step would be to remove all RAM and try other compatible RAM (if you access to some.)

It’s possible that if all of the above doesn’t work or identify the problem, that the issue may be with the logic board itself. MyService can diagnose this issue and provide options for repair.

[ MyService Diagnostics]

Categories: Insights Tags: , ,

New MacBook Air Distorted Video Issues

November 3rd, 2010 No comments

According to early reports from users on Apple’s support forums and as evidenced in the video above, some of the newly released MacBook Airs (11 and 13 inch) are experiencing distorted video, freezing and kernel panics.

These symptoms look like a classic video card issue that will most likely require the replacement of the main logic board. While it’s possible that Apple may release a firmware update to address this issue, usually these symptoms are hardware related and will require replacement of the logic.

As all of the new MacBook Airs are still within the Apple warranty period, the replacement of the logic board would be covered under warranty. Any Apple Authorized Service Provider, like MyService, can facilitate the warranty replacement of the logic board.

While it’s too early to say wether that this is a problem that affects a large portion of the new MacBook Airs or is within the normal defect rate, new Air owners should be on the lookout for any freezing or distorted video and contact an AASP immediately if the issue shows up.

We’ll keep you updated when more information on this issue becomes available. If you have any questions about getting your MacBook Air repaired, feel free to contact one of our Service Advisors.

MacBook Keyboard/Trackpad Not Working After Liquid Spill

November 1st, 2010 No comments

Symptom: The trackpad and/or some of the keyboard keys are not working after a liquid spill on your MacBook. Everything else seems to work fine. You can use an external keyboard and mouse, just not the built-in keyboard or trackpad.

Likely Cause: The top case, which includes the trackpad and keyboard, has most likely been damaged by the liquid spill. Connectors can become corroded or chips on the trackpad can short out causing these to loose functionality. Sometimes this may happen a few days after the spill as the corrosion can take some time to break down connectors.

Macs Affected: White and Black MacBooks

Solutions: 9 times out of 10 the top case can just be replaced and everything will be good as new. The new top case includes the palm rest, trackpad, keyboard and power button. MyService stocks this part and the turnaround time is usually within 24hrs.

If the liquid spill was more severe, damage may have been done to the logic board itself. If the logic board has been damaged, we can diagnose and repair the issue.

When MyService installs the new top case, we check for any other liquid exposure to other parts and will clean the area at no extra charge.

[ New MacBook Top Cases ] [ MacBook Diagnostics & Repairs ]