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MacBook Retina Repairs Now Available

July 13th, 2012


MyService now offers a full range of repairs for the new 15″ Apple MacBook Pro Retina.

We’ve had some time to check out the new Pro and now that Apple has released a full list of available service parts we’ve got more details on repairs.

We’ll update this post if any changes are made to the service procedures.

Screen Repairs

Similar to the newer models of MacBook Air, the LED panel is not available separately. This means that to replace a cracked or damaged screen, the entire upper section will need to be replaced. The cost of the replacement will vary depending on the issue. If the screen is physically damaged or suffered from a liquid spill, the replacement cost will be higher than if the screen suffers from a component failure outside of the warranty period.

If the unit is undamaged and still under the Apple warranty, the upper section can be replaced under AppleCare at no charge. MyService can perform both in and out-of-warranty upper section replacements.

Logic Board Repairs & Replacements

The logic board for the new Retina MacBook Pros is also similar to the current generation of Airs. The RAM is soldered to the logic board so upgrading the board just to get more RAM would not be cost effective.

If the logic board is replaced due to component failure, only the exact same board with the same processor and RAM will be available for exchange. If the board has suffered from a liquid spill, MyService may be able to repair the board. In the event that the board cannot be repaired and the repair is not covered under AppleCare, we can order a replacement board from Apple in any processor speed/RAM combo.

SSD Upgrades

The SSD is a separate card that MyService can replace under AppleCare. Only the same exact capacity SSD can be exchanged with Apple. If you wanted to get a bigger SSD card, it would make fiscal sense to wait and see if 3rd party cards come out in the future.

Battery & Case Replacements

Here’s where the new MacBook Pro gets a little tricky. The top case, trackpad and battery are all treated as one unit. This means that to replace one component, you have to replace them all. For repairs that are covered under AppleCare this is actually good, as you’ll be getting a new battery if say the trackpad fails. If the repair is not covered under warranty “i.e. liquid spill and some keys stop working,” the entire top case/battery assembly will need to be replaced.

I/O Boards, Fans and Speakers

There is a separate I/O board that houses the DC-IN and left side ports. So if say your audio jack stops working or is damaged, this board can be replaced separate from the logic board. The newly designed fans are also available for replacement. We’ll need to see how well they hold up over time, but so far they seem very solid.

Another first for the Retina MacBook Pro is the way the speakers work. Apple strongly advises replacing both speakers when one fails. The speakers are paired and the syncing may be off if they are replaced independently.

AppleCare and Warranty Service

The new Retina MacBook Pro is great to use, but difficult and expensive to repair. We highly recommend getting AppleCare when purchasing this unit. MyService can perform both AppleCare and out-of-warranty repairs for these models. For more info on issues with your Retina MacBook Pro or to get a detailed repair quote you can contact one of our Service Advisors.


Refurbished MacBook Airs, MacBook Pros and iMacs Now in Stock

July 2nd, 2012


We’ve added new models of refurbished Macs to the MyService Store.

All units are in stock and carry a 1 year MyService warranty.

MacBook Air – from $699

1.4GHz Intel Core 2 Duo
11-inch Display
2GB 667MHz DDR Memory
OS X Lion



MacBook Pro – from $899

2.4GHz Intel Core 2 Duo
13.3-inch Display
4GB 1066MHz DDR Memory
250GB 5400 RPM HD
8x Double-Layer SuperDrive
OS X Lion



iMac Aluminum – from $699

2.4GHz Intel Core 2 Duo
20-inch Display
2GB 800MHz DDR Memory
320GB 7200 RPM HD
16x Double-Layer SuperDrive
OS X Lion



MacBook Pro Retina Repairs & Upgrades

June 14th, 2012

This week Apple announced the next generation 15″ MacBook Pro. This new Pro has forgone the optical drive and adopted a more streamline profile with a new high resolution “Retina” display.

The inside of the new MacBook Pro is very similar to the current MacBook Air. While this makes for a super thin profile, the repair and upgradability of the computer becomes more of a challenge.

Let’s do a quick breakdown of common repairs and upgrades and see where we stand:

Screen Repairs

The new Retina display is assembled using the outer case and bezels as part of the panel. This is similar to the way that the current MacBook Air screen is assembled. Instead of just replacing the cracked panel, as in previous MacBook Pros, the entire upper section will need to be replaced. This of course adds cost and limits the options for where to get the screen replaced. You’ll have to go through the Apple Store or an Authorized Service Provider like MyService.

Once Retina displays and panels start to become available in other laptops, we may see a way to replace the inside of the screen without the entire upper section (bringing the cost down).

Memory Upgrades

The RAM on the new Retina MacBook Pro 15″ is soldered directly to the logic board. There is an almost zero chance that you’ll be able to upgrade that RAM later on, so we recommend buying it with the maximum amount of RAM you can afford.

The cost of replacement logic boards that have more RAM will likely be way too high to be feasible. You almost certainly won’t be able to get an exchange price for your old board from Apple.

Hard Drive Upgrades

As with the new Airs, the solid state hard drives are a new proprietary card that attaches to the logic board. While this will make upgrading to a larger drive more costly than an industry-standard form factor; 3rd party drive manufacturers will probably provide cards that can be used. Wait time will probably be at least 6 months for a 3rd party option to appear.

Battery & Case Replacements

We’re still waiting for an update from Apple on availability of case parts and battery replacement procedures. From the early tear downs, it appears that the battery is glued to the top case. The top case (keyboard and palm rest) may come with the battery attached as a part or there may be a new procedure for service providers to remove the battery. We’ll keep you updated on this.

AppleCare and Warranty Service

Once we get word on the availability of parts and the repair procedures from Apple we’ll update our site on what repairs will be available and at what price.

ClearDisk – Free Up Disk Space on Your Mac

May 29th, 2012

Looking for a quick and easy way to free up some disk space on your Mac? The ClearDisk app may be just what you’re looking for.

This simple app does a great job of finding unused files on your Mac and removing them. Temporary files, unused language packs, old backups and more are tagged and displayed for easy removal.

While there are a lot of apps that do this sort of thing, ClearDisk is well laid out, simple to use and a good value at $1.99.

This is also a great way to get more space out of your new Mac SSD upgrade.

ClearDisk – For OX 10.7 and later. $1.99 on the Mac App Store.


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1TB MacBook Hard Drives

May 16th, 2012

Toshiba 1TB MacBook Hard Drive

MyService now has new Toshiba 1TB 2.5″ 5400RPM SATA hard drives in stock.

These new drives are faster (54000rpm vs. 5200rpm) than previous models.

These drives are now thin enough (9.5mm) to fit in all models of MacBook, MacBook Pro and Intel Mac mini.

We have these drives in stock and are available as a full service Mac upgrade or for direct purchase.

OS 10.8 Mountain Lion Update

May 14th, 2012

OS 10.8 Mountain Lion

The next version of Apple’s desktop operating system, OS 10.8 Mountain Lion, is slated for release this summer. While full details and release date are expected to be announced at the World Wide Developer’s Conference starting on June 11th, here’s what we now so far:


Apple is billing this version of OS X as “Inspired by iPad” and from the preview that’s exactly what we’re seeing. Built-in system-wide integration of notifications across apps, tighter message and twitter support and more control over the apps that you can install. Here’s a quick summary of what we see as the 3 features with the most impact.

Messages – This takes iChat and gives it the full iOS treatment. You’ll be able to more easily send unlimted chats and texts to other Macs, iPads, iPods and iPhones. Support for FaceTime video calling and other message services like AIM and Google Talk are included. While nothing here seems revolutionary, the tight integration across the Mac and iOS platform could really open up more live communication happening while you’re working on your Mac. You can download a beta of the messages app here.

Notification Center – Background notifications from Apps that send you updates even if the app is closed. The same idea as Growl, just built-in to the OS for easier adoption among users. These are the same kind of notifications that are now available in iOS. For example, you might receive a notification pop-up that someone uploaded a picture of you on Path or sent you a message.

Gatekeeper - Sounds a little authoritarian and it is. This feature is designed to keep malicious software of your Mac. Your Mac will notify you if you want to only install “approved” apps from Apple. This also means that apps which aren’t malicious but aren’t “approved” from Apple will get flagged. Same double-edged sword we’ve gotten use to on the iOS side.

System Requirements

There’s not an official set of requirements yet but OSXDaily has a good list of what we can expect.

Looks like 64 bit Core 2 Duo or later support will be required to run OS 10.8 Mountain Lion. Most Macs from 2008 on should be good.


Availability should be announced at WWDC but rumors are that Mountain Lion may be available at the start of summer (maybe the conference itself) rather than the end of summer. Most likely OS 10.8 will be download only (no USB option.)

You can checkout Apple’s Mountain Lion page for more details and to download the developer’s preview (although you may just want to wait until the official release at this point.)


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Flashback Trojan Detection and Removal

April 11th, 2012

The Flashback trojan has so far infected more than 500,000 macs.

To see if your Mac is infected (and to remove it if it has) you can download this free app distributed by F-Secure.

Highly recommended.

[ F-Secure ]

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MacBook Pro Quality Program: Intermittent Black Screen or No Video

April 4th, 2012

MacBook Pro 15-inch 2010If your 2010 15-inch MacBook Pro is experiencing freezing or loss of video, you may qualify for a free screen replacement.

This quality program is only for 2010 15-inch MacBook Pros that fail a certain display test. You may qualify for a replacement even if your standard Apple warranty has expired.

As an Apple Authorized Service Provider, MyService can test your MacBook Pro to see if it qualifies for the screen replacement and perform the service.

From Apple’s Support Site:

Apple has determined that a small number of MacBook Pro (15-inch, Mid 2010) computers may intermittently freeze or stop displaying video on the built-in display or on an external display connected to the MacBook Pro. In this situation, you may also see a restart warning message before the video is lost or the display turns black or gray. Affected computers were manufactured between April 2010 and February 2011.

Note: If your 15-inch MacBook Pro is not experiencing any of these symptoms, you do not need to contact Apple.

MyService can service affected 15-inch MacBook Pro computers free of charge until two years from date of purchase. Apple will provide further extensions to this program as needed. This worldwide Apple program does not extend the standard warranty coverage of the affected MacBook Pro.

[ MacBook Pro Repairs & Upgrades ]

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Do I Really Need More RAM?

March 19th, 2012

One question we hear frequently from customers is “do I need more RAM?” It’s a pretty straightforward question, and the answer is a resounding “maybe”.

There are a few places where more RAM is vital. If you’re upgrading your operating system to something more recent, like OS 10.7 Lion, you’ll need at least 2GB of RAM. Actually, 2GB takes you to the minimum requirements, but 4GB may be a better fit. If you’re upgrading to meet a system requirement it’s not a bad idea to go a little bit above what you need to give yourself a little breathing room.

Do a lot of photo editing? Video editing? Play a lot of WoW? If you play with iPhoto or any part of the Adobe suite often you’ll want to think about increasing your RAM. Some software products require you have more RAM than your machine might come with out of the box.

As a rule of thumb, the harder you’re making your Mac work the more likely you are to get a boost from more RAM. If you’re using your Mac primarily to write term papers or check email and FaceBook then you probably have enough RAM. If you’re the family photographer or cutting the new video for your band then you may want more RAM. Is your Mac your work machine? Ok. If you’re using it for your bookkeeping then you’re probably good on RAM. But if you’re using your Mac for graphic design work then a RAM upgrade may make you happy.

RAM’s a good opportunity to juice up your Mac for the things you need it to do. But Apple’s products are already pretty powerful straight out of the box, so if you’re happy with your Mac don’t worry too much about it.

[ Mac Memory Upgrades ]


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A Letter Worth Noting

March 13th, 2012

We stumbled across a piece of history the other day, thanks to Letters of Note. It’s a letter from Bill Gates to Apple’s 1985 CEO John Sculley. Gates thought Apple was too locked down, hardware and software, and would benefit from opening up and licensing it’s software to other companies to create “Mac Compatible” products.

Apple didn’t listen to Gates, obviously, and we have the world as we know it today. As an Apple fanguy/girl it’s worth reading for a peek at the world as it could have been.

[ Letters of Note ]


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