Symptom: Backlit keyboard is dim or not coming on at all.
Mac Type: MacBook Pro 15″
Troubleshooting: Cover the ambient light sensor (right next to the iSight camera) with your finger and press F6 to test wether or not the backlit keyboard is working and at full brightness.
Likely Causes: If the backlit keyboard still does not illuminate, the issue could be with the backlit keyboard connector to the logic board. If this cable is loose or damaged, the backlit function will not work.
Other causes could be the ambient light sensor in the display housing has failed or an issue with the top case (keyboard) or logic board.
Solutions: After troubleshooting, the first step is to check the backlit connector to the logic board. Next steps would be to isolate and test the other components (top case, ambient light sensor and logic board.)
MyService offers a free diagnostic that will test these components and offer solutions for repair or replacement.
[ Free MacBook Pro Diagnostic ]
Customer Provided Symptom: “When the Magsafe charger is plugged into the computer, the light blinks green (does not blink green AND orange) and does not charge the battery. Computer does not turn on even with PRAM reset and SMC reset.”
Mac Type: MacBook Pro 13″
Likely Causes: This is most likely caused by a power issue with the DC-In or logic board. It’s also possible that the internal battery or MagSafe adapter itself has failed.
Solutions: The first step would be to try a different MagSafe adapter. If the problem persists, then the next step would be to have your Mac checked out by an Apple Authorized Service Provider like MyService.
We often see this issue after a liquid spill, however It could just be a shorted out or failed part. Our diagnostic steps include replacing the battery, swapping out the DC-in board and finally diagnosing the logic board itself. MyService can replace or repair any of these parts.
If your MacBook Pro is experiencing this problem, you can send it to MyService for our Free Diagnostic. We’ll determine which part(s) have failed and provide you with options to fix the issue.
[ MyService Free Diagnostic ]
Mac Mini 2.0GHz Intel Core 2 Duo
We do a lot of Mac Mini hard drive and RAM upgrades here at MyService.
From time to time we’ll get one in who has lost audio or wireless after a customer attempted DIY upgrade. We’re seeing this happen more and more with the latest revs of Minis.
The cables and wireless connectors are much more delicate in the latter models so extra care should be given when working on these Minis.
A good rule of thumb is to not disconnect a cable if you don’t have to.
If you damage a cable or connector when attempting a DIY upgrade, we can help.
Our Mac Mini page lists the different hard drive upgrade services we offer as well as the free diagnostic option if your Mini has been damaged.
[ MyService Mac Mini Repairs & Upgrades ]